Guest: Nance Guilmartin, "Healing Conversations". In this episode, Emmy award-winning journalist Nance Guilmartin discusses her book "Healing Conversations: A Practical Guide for Communication during Hard Times." Ms. Guilmartin is a four-time Emmy award winning journalist, business advisor, keynote speaker and leadership educator. Using a unique journalistic method of inquiry, she teaches people to succeed in times of change, rapid growth and uncertainty. Clients and audiences raise their "Communication IQ" by learning to have the important, often difficult conversations today's world demands-communicating in ways that inspire breakthroughs, foster teamwork and enable individuals and organizations to go from being good, to being great. Executives have given over 10,000 copies of her book to employees, patients and clients as a resource for having difficult conversations. On Living Smart she will share her insight into healing conversations and what to say in the most difficult situations.