Desperate to regain some kind of balance in her life, Alison decides to look for a job. An experienced nurse before the spirits took over her life, she finds work at an old people's home, relishing in the normality of a nine to five routine. But escape from the spirits isn't so simple, and on her first day at the home Alison finds a photo of Robert's dead son Josh. It belongs to Robert's mother, one of the residents at the home, and Alison realises that Josh must have directed her towards this job in another attempt to make some kind of emotional contact with his father. Alison befriends fellow nurse Connor, who is clearly troubled. A former patient, Ellen, had asked him to help her die a peaceful death, and when he refused she decided to take her own life, jumping from her bedroom window. Now he is being tormented by Ellen's ghost, convinced that she wants revenge for suffering such an undignified and painful end. As Connor's visions of Ellen get even more vivid and disturbing Alison worries for his sanity, but it isn't long before she too is confronted by the terrifying spirit of Ellen.
